Double 12 Festival Terms
Package Specific Terms and Conditions
- This offer is open of bookings from now until 31 December 2015
- This offer is valid for stays from now until 29 February 2016
- This offer is not valid for stay on 1– 2 January 2016, 8 – 13 February 2016
- This offer cannot be combined with other promotions and gift certificates.
Terms and Conditions
* Rates are quoted in Renminbi (RMB) on a per suite/villa per night basis.
* Rates are subject to 10% Service Charge and 5% Government Tax.
* Check-in time is 1500 hours and Check-out time is 1200 hours.
* Early check-in and late check-out are subject to availability.
* Late check-out from 1200 hours to 1800 hours will be charged 50% of the Best Available Rate of the day.
* Late check-out from 1800 hours will be charged 100% of the Best Available Rate of the day.
* Credit card information provided does not require a signature and constitutes approval by the cardholder to guarantee the booking per our cancellation policies.
* Reservations will be cancelled at the resort’s discretion without prior notice should an invalid credit card be submitted.
* Extra person charge with breakfast is RMB 600.00 per person per night, subject to 10% Service Charge and 5% Government Tax. Package inclusions are not included unless a full extra person package rate is paid.
* No pets are allowed.
* Non-Peak Period: Cancellations made within 48 hours prior to arrival, including no-show, will be subject to a charge of 1 night’s prevailing room rate.
* Peak Period (7 - 13 February 2016, 2 - 4 April 2016, 30 Apr - 1 May 2016, 9 - 11 June 2016, 15 – 17 September 2016, 1 - 5 October 2016 ,all dates inclusive): Cancellations made within 7 days prior to arrival, including no-show and early departure, will be subject to a charge of 100% of the entire stay.
* For Early Bird Advantage Bookings – Reservation is non-cancellable, fully non-refundable deposit is required upon confirmation of the booking.
* Infants and toddlers, who are below 6 years, accompanying adults, dine and stay in existing bedding or a baby cot with our compliments. Baby cot is subject to availability.
* Children 6 to 12 years, accompanying adults, can stay on existing bedding with our compliments and dine at 50% off regular menu prices, except for kid’s menu. Extra bed may be reserved with compliments, subject to availability.
* Hangzhou Xiaoshan Airport transfer is available at RMB 550.00 nett (Audi A6) per car per way, up to 3 persons. Passenger Van is also available at RMB 600.00 nett per van per way, up to 6 persons. Advance reservation is required.
* Hangzhou Train Station transfer is available at RMB 400.00 nett (Audi A6) per car per way, up to 3 persons. Passenger Van is also available at RMB 400.00 nett per van per way, up to 6 persons. Advance reservation is required.