Frequently Asked Questions
• If I stay for 4 nights, which night will be my complimentary night?
– Your 4th night will be complimentary; you will only pay for your first 3 nights.
• Which room type does this offer apply to?
– All room types
• Does this offer apply during blackout period?
– Individual hotel blackout dates apply. Please click on the hotel list above to find more.
• Can I book with this offer for my friends/family to stay with me?
– The birthday offer can only be redeemed by invitee, and valid for stays which is enjoyed by invitee.
• Do I need to provide proof for redemption?
– Yes. Please present birthday eDM you received, your date of birth and the booking confirmation during check-in.
• Can this birthday offer by transferable?
– No. It can only be redeemed by invitee who received the birthday eDM.
• Can this offer be used with other packages?
– This offer is applicable for Best Available Rate only.
• Is this offer redeemable using Banyan Tree eGift card?
– Our e-gift cards are temporarily unavailable for purchase. We apologise for any inconveniences caused.
• Can my friend and I who received the same birthday eDM receive 2 complimentary nights even though it is 1 booking?
– 1 complimentary night is applicable for a single booking
• Is it applicable for booking on other channels other than Brand website?
– Only Direct Channels – Phone booking, Central Reservation, Hotel Booking and Brand website
• Does this birthday offer apply to multiple villa bookings?
– Complimentary night is applied by a single booking