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Post Date January 13, 2014
Location Hangzhou, China
Division Front Office
Ref No.
Job Description

- Good local and sound English language skills

- Ability to read and write

- Positive approach to customer service

- Able to handle physically demanding workload

Job Description

- To drop off and collect guests in the hotel buggy according to the standards and procedures of the hotel

- To deliver newspapers and messages to guests villas, and to deliver and collect luggage in a timely and efficient manner

- To load and unload cars on arrival and departure of guests, and assist guests entering and leaving the vehicles

- To ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service

- To check the lobby helping to keep it clean and tidy and report any defects

- To check the hotel buggies making sure they are clean and tidy and report any defects

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