Best Available Rate Terms

Package Specific Terms and Conditions

  • A minimum stay of 1 night is required for this offer 
  • This offer is available for all room categories
  • This offer cannot be combined with other promotions and gift certificates.

 

General Terms and Conditions

  • Rates are quoted in RenMinBi (RMB) on a per room per night basis 
  • Rates are inclusive 16% Service Charge and VAT
  • Check-in time is 15:00 hours and Check-out time is 12:00 hours Early check-in and late check-out are subject to availability
  • Late check-out from 12:00 hours to 18:00 hours will be charged 50% of room rate. Late check-out from 18:00 hours will be charged 100% of room rate. 
  • Credit card information provided does not require a signature and constitutes approval by the cardholder to guarantee the booking per our cancellation policies
  • Reservations will be cancelled at the resort’s discretion without prior notice should an invalid credit card be submitted. 
  • Extra person charge with breakfast is RMB500.00 per person per night, inclusive16 % Service Charge and VAT.
  • No pets are allowed.

Child Policy

  • Child height below 1.2M enjoys complimentary breakfast (maximum for 2 per room) at All Day Dining Restaurant; 
  • Child height between 1.2M-1.4M with half price, height than 1.4M with full price, apply to breakfast and dinner buffet. 
  • Child height below 1.2M, accompanying with adults, can stay on existing sofa bedding with compliments. 
  •  A baby cot can be arranged for child below 2 years old or sofa bed may be reserved for child between 2 to 12 years old with our compliments, subject to availability.
  • All guests with accompanying child/children below the 12 years old shall undertake to complete the Liability Disclaimer Form upon check in at the Resort.  All other prevailing terms and conditions at the Resort shall apply to the guests during their stay.
  •  Extra bed is not available for the Lucun Suite.

 

Cancellation Policy

  • Non-Peak Period (excluding below stipulated Public Holidays and Golden weeks): Cancellations made 3 days prior to arrival , including no-show and early departure will be subject to a 1-night charge.
  •  Peak Period (July 01- August 31): Cancellations made 7 days prior to arrival, including no-show and early departure will be subject to a 1-night charge.
  • Public Holidays and Golden Weeks:(April 02-04, 29-30; May 01,28-30; October 01-08 2017 all dates inclusive )- Reservation is non-cancellable, fully non-refundable prepayment is required upon confirmation of the booking.