Best Available Rate Terms and Conditions

General Terms and Conditions

  • Rates are quoted in Patacas (MOP) on a per suite/villa per night basis.
  • Rates are subject to 10% Service Charge and 5% Government Tax.
  • Check-in time is from 1500 hours and Check-out time is 1200 hours.
  • Early check-in and late check-out are subject to availability.
  • Late check-out from 1200 hours to 1800 hours will be charged 50% of the Best Available Rate of the day.
  • Late check-out from 1800 hours will be charged 100% of the Best Available Rate of the day.
  • Credit card information provided does not require a signature and constitutes approval by the cardholder to guarantee the booking per our cancellation policies.
  • Reservations will be cancelled at the resort’s discretion without prior notice should an invalid credit card be submitted.
  • For guests who booked under advance purchase offer (i.e. Early Bird Advantage, Must Stay Macau and Mesmerizing Macau), original credit card used in booking must be presented upon check-in for verification purposes. Hotel reserves the right to reject guest check in without the presentation of original credit card with designated signature.
  • Extra person charge is MOP750.00 per person per night, subject to 10 % Service Charge and 5% Government Tax. Package inclusions are not included unless a full extra person package rate is paid.
  • All Suites and Villas are not designed for events/functions. The Hotel allows personal entertainment in our Suites/Villas but the Hotel will be the only catering services provider.
  • No outside decorator/catering company or food provider is allowed to cater any functions in our Suites/Villas without prior approval of the hotel.
  • No pets are allowed.

Child Policy 

  • Infants and toddlers, who are below 4 years, accompanying adults, dine and stay in existing bedding or a  baby cot with our compliments. Baby cot is subject to availability.
  • Children 4 to 12 years, accompanying adults, can stay on existing bedding with our compliments and dine at 50% off regular menu prices, except for kid’s menu. Extra bed may be reserved with compliments, subject to availability.

Other Information

  • Car transfer for up to 3 persons is available at MOP500.00 per car per way, subject to 10% Service Charge and 5% Government Tax.

Cancellation Policy

  • Non-Peak Period - Cancellations made within 24 hours prior to arrival, including no-show and early departure, will be subject to a charge of 1 night’s prevailing room rate. 
  • Peak Period (1 January, 30 January – 7 February, 4-5 April, 18-20 April, 30 April – 3 May, 1-2 June, 7-8 September, 30 September – 7 October, 24-26 December, 30-31 December 2014, all dates inclusive) - Cancellations made within 72 hours prior to arrival, including no-show and early departure, will be subject to a charge of 1 night’s prevailing room rate.
  • For Villa Bookings – Deposit of the first night room charges is required once booking is confirmed, and the deposit is non-refundable and non-cancellable.