Must Stay Macau Terms and Conditions

Package Specific Terms and Conditions

  • This offer is open for bookings from NOW until 15 December 2014
  • This offer is valid for stays from 02 January until 19 December 2014
  • This offer is not valid for ALL Saturdays, 30 January until 08 February, 2014 (CNY), 04 April, 2014 (Ching Ming), 18 April until 21 April 2014 (Easter), 30 April until 03 May, 2014 (Labor Day), 31 May until 02 June, 2014 (Tuen Ng festival), 06 September until 09 September, 2014 (Mid-Autumn), 01 July until 31 August, 2014 (Summer holidays), 30 September until 07 October, 2014 (National Day holidays)
  • A minimum stay of 2 nights is required for this offer
  • This offer cannot be combined with other promotions and gift certificates.
  • This offer is subject to availability.

General Terms and Conditions

  • Rates are quoted in Patacas (MOP) on a per suite/villa per night basis.
  • Rates are subject to 10% Service Charge and 5% Government Tax.
  • Check-in time is from 1500 hours and Check-out time is 1200 hours.
  • Early check-in and late check-out are subject to availability.
  • Late check-out from 1200 hours to 1800 hours will be charged 50% of the Best Available Rate of the day.
  • Late check-out from 1800 hours will be charged 100% of the Best Available Rate of the day.
  • Credit card information provided does not require a signature and constitutes approval by the cardholder to guarantee the booking per our cancellation policies.
  • Reservations will be cancelled at the resort’s discretion without prior notice should an invalid credit card be submitted.
  • For guests who booked under advance purchase offer (i.e. Early Bird Advantage, Must Stay Macau and Mesmerizing Macau), original credit card used in booking must be presented upon check-in for verification purposes. Hotel reserves the right to reject guest check in without the presentation of original credit card with designated signature
  • Extra person charge is MOP750.00 per person per night, subject to 10 % Service Charge and 5% Government Tax. Package inclusions are not included unless a full extra person package rate is paid.
  • All Suites and Villas are not designed for events/functions. The Hotel allows personal entertainment in our Suites/Villas but the Hotel will be the only catering services provider.
  • No outside decorator/catering company or food provider is allowed to cater any functions in our Suites/Villas without prior approval of the hotel.
  • No pets are allowed.

Child Policy 

  • Infants and toddlers, who are below 4 years, accompanying adults, dine and stay in existing bedding or a  baby cot with our compliments. Baby cot is subject to availability.
  • Children 4 to 12 years, accompanying adults, can stay on existing bedding with our compliments and dine at 50% off regular menu prices, except for kid’s menu. Extra bed may be reserved with compliments, subject to availability.

Other Information

  • Car transfer for up to 3 persons is available at MOP500.00 per car per way, subject to 10% Service Charge and 5% Government Tax.

Cancellation Policy

  • Reservation is non-cancellable, fully non-refundable deposit is required upon confirmation of the booking.
  • For Villa Bookings – Deposit of the first night room charges is required once booking is confirmed, and the deposit is non-refundable and non-cancellable.