20th Anniversary Package

Package Specific Terms and Conditions

  • This offer is open for bookings from now until 13th December 2014.
  • This offer is valid for stays from 1st April 2014 until 15 December 2014.
  • A minimum stay of 3 nights is required for this offer.
  • This offer cannot be combined with other promotions and gift certificates.

Terms and Conditions

  • Rates are quoted in Renminbi (RMB) on a per suite/villa per night basis.
  • Rates are subject to 10% Service Charge and 5% Government Tax.
  • Check-in time is 1500 hours and Check-out time is 1200 hours.
  • Early check-in and late check-out are subject to availability.
  • Late check-out from 1200 hours to 1800 hours will be charged 50% of the Best Available Rate of the day.
  • Late check-out from 1800 hours will be charged 100% of the Best Available Rate of the day.
  • Credit card information provided does not require a signature and constitutes approval by the cardholder to guarantee the booking per our cancellation policies.
  • Reservations will be cancelled at the resort’s discretion without prior notice should an invalid credit card be submitted.
  • Extra person charge with breakfast is RMB 600.00 per person per night, subject to 10% Service Charge and 5% Government Tax. Package inclusions are not included unless a full extra person package rate is paid.
  • No pets are allowed.

Child Policy

  • Infants and toddlers, who are below 6 years, accompanying adults, dine and stay in existing bedding or a baby cot with our compliments. Baby cot is subject to availability.
  • Children 6 to 12 years, accompanying adults, can stay on existing bedding with our compliments and dine at 50% off regular menu prices, except for kid’s menu. Extra bed may be reserved with compliments, subject to availability.

Other Information

  • Hangzhou Xiaoshan Airport transfer is available at RMB 550.00 nett (Audi A6) per car per way, up to 3 persons. Passenger Van is also available at RMB 600.00 nett per van per way, up to 6 persons. Advance reservation is required.
  • Hangzhou Train Station transfer is available at RMB 400.00 nett (Audi A6) per car per way, up to 3 persons. Passenger Van is also available at RMB 400.00 nett per van per way, up to 6 persons. Advance reservation is required.

Cancellation Policy 

  • Non-Peak Period: Cancellations made within 48 hours prior to arrival, including no-show, will be subject to a charge of 1 night’s prevailing room rate.
  • Peak Period  (1 - 2 January 2015, 18 - 24 February 2015, 3 - 5 April 2015, 1 - 3 May 2015, 19 - 20 June 2015, 25 – 27 September 2015, 1 - 6 October 2015, (All dates inclusive)) – Cancellations made within 7 days prior to arrival, including no-show and early departure, will be subject to a charge of 100% of the entire stay.