Highland Retreat Terms

Package Specific Terms and Conditions

  • This offer is open for bookings from now until 30 March 2017
  • This offer is valid for stays from 1 April 2016 until 31 March 2017
  • This offer is not valid from 30 Sep to 6 Oct 2016 and 27 Jan to 2 Feb 2017
  • A minimum stay of 2 nights is required for this offer 
  • This offer is only available for the Mountain View Suite room categories
  • This offer cannot be combined with other promotions and gift certificates.

General Terms and Conditions

•    Rates are quoted in Renminbi (RMB) on a per room per night basis  
•    Rates are inclusive of 10% Service Charge and 5% Government Tax   
•    Check-in time is 1500 hours and Check-out time is 1200 hours 
•    Early check-in and late check-out are subject to availability 
•    Late check-out from 1200 hours - 1800 hours will be charged 50% of the Best Available Rate of the day 
•    Late check out after 1800 hours will be charged 100% of the Best Available Rate of the day 
•    Credit card information provided does not require a signature and constitutes approval by the cardholder to guarantee the booking per our cancellation policies  
•    Reservations will be cancelled at the resort's discretion without prior notice should an invalid credit card be submitted  
•    No pets are allowed 

Cancellation Policy
•    Non-Peak Period (November 2016 to March 2017 excluding below stipulated Public Holidays and Golden Weeks): Cancellations made 1 day prior to arrival, including no-show will be subject to a 1-night charge.
•    Peak Period and Shoulder Period (April 2016 to October 2016 excluding below stipulated Public Holidays and Golden Weeks): Cancellations made 3 days prior to arrival, including no-show will be subject to a 1-night charge.                
•    Public Holidays and Golden Weeks: 30 Apr 2016 to 3 May 2016, 30 Sep 2016 to 6 Oct 2016, 31 Dec 2016 to 2 Jan 2017, 27 Jan 2017 to 2 Feb 2017 (all dates inclusive) - Cancellation made 5 days prior to arrival date, including no-show will be subject to a charge of 100% of the entire stay.
•    Early Departure – 100% charge will apply to early departures.