Insignia Retreat Terms

Package Specific Terms and Conditions

  • This offer is open for bookings from now until 18 December 2015
  • This offer is valid for stays for wefrom 12 January 2015 until 18 December 2015
  • This offer is not valid from for stays for 16 – 18 Jul 2015, 7 – 9 Aug 2015, 24 – 26 Sep 2015, 6 – 9 Nov 2015
  • Payment must be made with your DBS Insignia Card all other cards are strictly NOT allowed for this programme.
  • This offer is only available for the Seaview Villa category
  • Advance reservation is required for Spa & Golf to secure the slot on your preferred day and timing
  • The unlimited golf includes green fee & buggy fee (exclusive of caddy)
  • Advance reservation is recommended for Destination Dining
  • Extra person’s charge with PKG inclusion is SGD 490nett per night per person
  • This offer cannot be combined with other promotions and gift certificates.

General Terms and Conditions

•    Rate are quoted in US Dollar (USD) and per room per night

•    Rate are subject to 10% service charge and 11% government tax

•    Check-in time is 1500 hours and Check-out time is 1200 hours

•    Late check out after 1200 hours - 1800 hours will be charged 50% of the Best Available Rate of the day and subject to availability

•    Late check out after 1800 hours will be charged 100% of the Best Available Rate of the day and subject to availability

•    In the event of no-show or early departure, the total rate of the confirmed room nights for entire stay shall be chargeable

•    Credit card information provided does not require a signature and constitutes approval by the cardholder to guarantee the booking per our cancellation policies

•    Reservations will be cancelled at the resort's discretion without prior notice should an invalid credit card be submitted

•    Extra person charge with rollaway bed is USD 100.00. per person per night, subject to 10% Service Charge and 11% Government Tax

•    As per Indonesian government regulations, payments have to be made in Indonesian Rupiahs either in cash or credit card. The exchange rate applied is the prevailing official bank rate of the day. 

•    No pets are allowed

Child Policy

•    Infants and toddlers, who are below 4 years, accompanying adults, stay in existing bedding or a baby cot with breakfast on a complimentary basis. Baby cot is subject to availability.

•    Children 4 to 12 years, accompanying adults, can stay on existing bedding with our compliments and dine at 50% off regular menu prices, except for kid's menu. Extra bed may be reserved with compliments, subject to availability.

•    Extra bed is not available for the Superior Rooms.

Other Information

•    For the ferry transfer between Singapore and Bintan, you may contact Bintan Resort Ferry at +65 65424369 or visit the website at for online reservation.

•    Land transfer from the Bintan Ferry Terminal is approximately 15- minute drive to the resort. Two-way car transfer is available at IDR 350,000 nett per car, up to 3 persons.

•    Please advise your transfer requirement together with your ferry arrival time.

Cancellation Policy

  • Cancellation made within 7 days prior to arrival will be subject to a charge of 100% of the entire stay
1 Aug – 31 Aug (Both dates inclusive) – Cancellation made within 14 days prior to arrival shall be charged 100% of the entire stay