Caring for a Japanese Family
Over the festive season, Banyan Tree Phuket’s Japanese Resort Host Mikuru took care of an elderly Japanese couple and their family – who turned out to be returning guests. Taking into consideration the elderly couple’s age and physical condition, Mikuru arranged for them to have a room that was easiest to access from the hotel lobby.
Realising that the couple’s children were unable to spend Christmas with their parents, Mikuru also bought gifts out of her own pocket, so as to bring comfort to the children. Mikuru is an inspiration for her team, constantly focusing on being thoughtful and bringing joy to guests.