Building Countless Good Memories
Back in 2016, Banyan Tree Tengchong (then Angsana Tengchong · Hot Spring Village) welcomed a MICE group from Beijing for a three-day event stay with us. Attendee Ms Pan was so impressed by the nature, facilities and services that she immediately booked a seven-night stay for her parents when she returned home.
In June 2017, Ms Pan asked her parents if they would want to travel to Hangzhou, Huangshan or aboard. Her parents requested for a return to Tengchong, staying for 14 days this time round – one of the longest stays for a returning guest during that year.
Back when it was their first visit, Ms Pan’s parents were simply guests, and upon their return, they were truly like family. The hotel staff prepared a special welcoming ceremony for Mr Pan to celebrate Father’s Day: with a nicely decorated bed spelling out “Welcome home! Happy Father’s Day to Uncle Pan!” and an in-villa dinner with cakes.
During their stay, Ms Pan’s parents participated in the hotel associates’ birthday parties and team building activities, sharing their life experience with the younger team members. Though they had returned home, they would still send gifts to the staff during special occasions as a gesture of appreciation.