Nick of Time
In life, many unforgettable moments are about being in the right place at the right time. For Banyan Tree Mayakoba’s Security Supervisor, Abdiel Medina, he was on duty when a guest collapsed from a heart attack. With his calm demeanour and effective application of his CPR skills, Abdiel took charge of the situation and rendered First Aid to the guest while waiting for professional medical help to arrive. He even accompanied the guest to the hospital and ensured that the guest’s condition had stabilised before returning to the resort to resume his duties.
Abdiel’s swift action during the emergency helped to avert a crisis. When the guest had fully recovered, he sent a commendation letter to Banyan Tree Mayakoba thanking Abdiel for saving his life. Abdiel was subsequently promoted to Security Manager and moved to manage a team at Banyan Tree Cabo Marqués.