A moment of joy

Hotel Credit Terms & Conditions

• The credit is per room per night and cannot be carried over to the next night stay
• The credit cannot be combined and used together. Only one credit per room per stay is applicable
• The credit cannot be exchanged for cash, room discount or any other discount
• The credit will be forfeited if not used during the stay
• The credit will be cancelled if the room rate booked is changed to a non-eligible rate during the stay
• Spa credit only applicable when booking through Brand website
• Offer cannot be changed or cancelled once booked
• Credit card will be charged equal to the cost of the entire accommodation/package upon completion of reservation

Flexible Check-in Benefits

• Flexible check-in applies to guests who have indicated their arrival time at the point of booking
• Please note that check-out time will be based on a ’24-hour rolling forecast’, e.g. if a guest checks in at 7am, the check-out time will be 7am on the last day.
• Additional fees will be incurred if guests prefer to extend their check-out time

Guarantee Policy

• Guaranteed with Credit Card.
• Original credit card used during booking must be presented at the time of check-in for verification

Cancellation Policy

• Free cancellation up to 24 hours prior to arrival or 100% of confirmed accommodation charges thereafter