Suite Serenity

Package Specific Terms and Conditions

• This offer is open for bookings from 27 February until 30 June 2026.

• This offer is valid for stays from 27 February until 30 June 2026.

• A minimum & maximum stay of 4 night is required for this offer.

• This offer cannot be combined with any other promotions, discount, loyalty programs, vouchers or gift certificates.

• Any unfinished or unused portion from this package is not transferable and will not be refunded to your hotel bill.

• Not valid for group booking (8 rooms and above).

• Must present membership card upon presenting off bill (if applicable).

• Dining discounts not valid for minibar, in room dining, destination dining, tobacco, meeting and events.

General Terms and Conditions

• Rates are quoted in Malaysian Ringgit (MYR) on a per room per night basis.
• Rates are subject to prevailing taxes.
• Hotel guests are subject to the Malaysian Tourism Tax of MYR10 nett per room per night in accordance with the Tourism Tax Act 2017. Malaysian nationals and permanent residents holding MyPR cards are exempted upon presentation of the ID card upon check-in. Tourism Tax will be exempted for all nationalities from 01 Jul 2020 to 31 Dec 2022.
• Guests must be aged 18 years old and above to check-in at the hotel and register for a room. Guests under the age of 18 must be accompanied by an adult.
• A valid photographic government-issued identification or passport is required at check-in.
• Check-in time is from 15:00 hours and check-out time is up to 12:00 hours.
• Early check-in and late check-out are subject to availability.
• Late check-out from 12:00 hours to 16:00 hours will be charged 50% of the Best Available Rate of the day.
• Late check-out from 16:00 hours will be charged 100% of the Best Available Rate of the day.
• Reservations will be cancelled at the hotel’s discretion without prior notice should an invalid credit card be submitted.
• Credit card information provided does not require a signature for bookings made online and constitutes approval by the cardholder to guarantee the booking per our cancellation policies. Letter of authorisation and signatory is required for bookings made via email, telephone or fax.
• Guest who has prepaid for the room must present the same credit card used to make the booking upon check-in.
• No pets are allowed.
• No durians are allowed to be consumed in the hotel’s public area or guestroom.
• The Resort respectfully request that hotel guests do not smoke the in rooms and instead use the dedicated outdoor smoking areas. Anyone found to be smoking or having smoked in the guest room shall be subject to a cleaning fee of RM 1,000.00 per night.

Cancellation Policy

• Reservation requires full payment. It is non-cancellable and non-refundable. Your credit card will be charged 100% of the total reservation cost upon making reservations.