Banyan Tree Tengchong Temporary Hotel Closure Announcement


In view of the stringent precautionary measures to safeguard the health and safety of the public, the Tengchong local government has issued an official announcement for the immediate closure of all tourist attractions, hotels and hot springs in Tengchong.

With immediate effect from 25 January 2020 14:00 hours, in accordance with the government official announcement and emphasising our guests and employees’ health and wellbeing as the utmost priority, Banyan Tree Tengchong will be temporarily closed for operation as detailed below:

  1. Temporary cessation of all group business, celebrations and events; and temporary closure of outdoor and indoor hot spring facilities.
  2. Temporary cessation of incoming hotel bookings; for in-house hotel guests, we will notify and provide the necessary support to assist them in their home journey; for guests with confirmed bookings and coming to stay, we will notify the guests and extend a waiver of amendment (rebooking) or cancellation fee.

At Banyan Tree Group, this is a development which we are watching closely. We are observing the World Health Organisation guidelines and government authorities’ advice to ensure that all precautions are taken to manage the situation.

Banyan Tree Tengchong has reinforced the precautionary measures in accordance to the Banyan Tree Group’s protocol. To-date, neither in-house guest nor hotel staff has reported any confirmed or suspected case of Novel Coronavirus.

We will continue to be vigilant in line with the development and local authorities’ latest announcements while increasing health and safety measures. The health and safety of our guests and employees remain our top priority at all times.

We look forward to the authorities’ safety guidelines to resume hotel operations and sincerely regret the inconvenience caused. We wish you and family a happy and healthy Chinese New Year.

For any assistance, please contact our Hotel Customer Service Hotline at +86 875 899 9888. Thank you!

Banyan Tree Tengchong
25 January 2020



 

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