Accommodation

Banyan Tree Puebla

WHERE HERITAGE MEETS LUXURY

Our 78 guestrooms and luxury suites are elegantly set in a 19th-century building, right in the heart of Puebla. Each room speaks of vintage craftsmanship, featuring regional décor such as the world-renowned Talavera pottery. These elements weave together to give our hotel suites a distinctive ambience that combines heritage with modern comfort.

Given the historic nature of our building, some variance in room sizes within the same category might be evident. Room designs and decorations might also slightly differ from the depicted images. Nevertheless, each space is thoughtfully designed, ensuring each guest enjoys a unique and luxurious experience.

Urban Room King

This luxury suite is accentuated with locally-sourced artwork. It offers a plush king-size bed and a generously sized, welcoming bathroom, as well as stunning city views.

2
King
46 sqm / 495 sqft
Garden

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Urban Room Double

Adorned with locally crafted artwork, the spacious Urban Room Double offers two double beds. An exceptional accommodation that boasts stunning views of the city and an inviting oversized bathroom.

4
2 Double
46 sqm / 495 sqft
City

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Urban Bliss King

This luxury suite is elegantly decorated with local artwork reflecting Mexico's rich heritage. It features a king-size bed and a balcony with views of our Green Patio and timeless 17th-century stone buildings.

2
King
46 sqm / 495 sqft
City

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Urban Junior Suite Double

Showcasing Mexico's deep-rooted traditions, this charming room features Talavera tile flooring and ornaments, as well as two comfortable double beds.

4
2 Double
50 sqm / 538 sqft
City

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Urban Junior Suite King

Immerse in Mexico's cultural fabric with Talavera tile flooring and ornaments. This hotel suite offers a spacious king-size bed, marrying tradition with luxury.

2
King
50 sqm / 538 swft
City

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Bliss Junior Suite

Decorated in Puebla's signature style, this room evokes the opulence of 18th-century Mexican aristocracy with its colonial design elements.

2
King
63 sqm / 680 sqft
City

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Bliss Suite

Exuding elegance with hand-carved furnishings and local Talavera ceramic elements, this suite extends an invitation to privacy with its separate living room and spacious master bedroom.

2
King
93 sqm / 1,102 sqft
City

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Spacious Banyan Tree Puebla room, bed facing large windows with city view. Elegant decor.

Serenity Suite

A haven of luxury spread over 1,246 square feet, this spacious suite blends Mexican motifs into its design. The suite features a living room, a lavish master bedroom with an expansive bathroom, and a private balcony overlooking the mesmerising San Francisco Temple.

2
King
116 sqm / 1,246 sqft
City Skyline

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Harmony Suite

Situated on the fourth floor of the hotel's main building, this palatial suite spans vast, luxurious indoor and outdoor spaces. It features a refined dining room and a master bedroom with a king-size bed. Step into the oversized bathroom or out onto the terrace for sweeping views of Puebla's skyline.

2
King
210 sqm / 2,268 sqft
City Skyline

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Early Arrival / Late Departure Policy

• Early check in between 8:00 am to 12:00 pm will incur a charge of 50% of the Best Available Rate of the day.

• Late check-out between 12:00 pm to 6:00 pm will incur a charge of 50% of the Best Available Rate of the day.

• Late check-out after 6:00 pm will incur a charge equivalent to 100% of the Best Available Rate of the day.

• Both early check-in and late check-out are subject to availability.

Cancellation Policy

Reservations must be cancelled by 3:00 pm local hotel time, 72 hours prior to arrival. Any cancellations outside this policy will result in charges equivalent to 1 night's accommodation plus taxes.

Frequently Asked Questions

Do you offer a free crib or extra bed?

Yes, we offer free cribs. Extra beds are available at a cost of 50 USD plus taxes per night, per room.

Do you have smoking rooms?

No, we do not have smoking rooms and smoking is not permitted in the resort facilities or suites.

We appreciate your understanding!

What is the official check-in time?

The official check-in time is 3:00 PM

What is the official check-out time?

The check-out time is 12:00 PM

What is the minimum age for check-in?

The minimum age for check-in is 18 years.

How can I request an early check-in?

Please contact our reservations team to request an early check-in, subject by availability:

Reservations-Puebla@banyantree.com

Can we use the hotel facilities before check-in?

Yes, you can use the hotel facilities on your arrival date.

Is the hotel pet-friendly?

Yes, we accept pets up to 10kg. The cost is 50 USD plus taxes per night per pet.

Please contact us in advance to find out our pet policy:

Reservations-Puebla@banyantree.com

Does the hotel have a gym?

Yes, it is located on the fifth floor and is available 24 hours a day.

Do you offer airport transportation?

Yes, please contact Concierge to check availability at concierge.puebla@groupbanyan.com or +(52) 222 122 2300.

How can I request a late check-out?

Please contact Reception to check availability. Additional charges apply after 2:00 PM.

Do you offer valet parking?

Yes, and the parking fee is 220 MXN (mexican pesos) per car per night.

Is there a safe in the room?

Yes, all rooms have a safe.