Going the extra mile
Mrs Gong was a guest who lived near Banyan Tree Anji, who booked a room immediately after touring the place. During her stay, she realized that she did not have her eye care solution with her and made an urgent request for it at 9.30pm. The hotel’s bell boy drove his own car into the nearby town, only to find out that all the stores were closed. The bell boy called his sister who coincidentally worked at a shop and made the purchase for the eye care solution. This was an experience that left a deep impression on Mrs Gong and she commended the team’s effort, saying she will definitely return.