Excellent Guest Service
As two guests were departing from the hotel to head to the airport, they faced a heavy downpour. As they drove to the airport, they lost their way in a secluded area and the tires of the car got stuck in the mud. Unable to free the car tires, they called the hotel staff for help. Villa Host Marita and Engineer Moo immediately set out to locate the guests while the hotel’s Airport Representatives notified the airline of the guests’ delay.
Marita and Moo managed to locate the guests and assisted to push the car out from the mud. Despite being drenched in the rain and splattered with mud, Marita and Moo continued to escort the guests all the way to the airport.